DELIVERY & RETURNS

Please be aware that due to Coronavirus, delivery times may be longer than usual.

I apologise for any inconvenience and thank you for your understanding.

UK Delivery

  • UK delivery is free for all orders over £50, and costs £1.50 for orders under £50.

 

  • I aim to dispatch all UK deliveries within a week of your order, to allow for making time if needed.  If I already have the item in stock, it can be much quicker than this.  If you need your order by a certain date, please do let me know and I'll do everything I can to prioritise it and get it you in time.

 

  • I post all my orders by Royal Mail first class, which should reach you within 1-2 working days from the day of posting.  

  • In the very unlikely event that your order should be lost in transit, I will of course either replace your item or refund you the cost, including postage, whichever you prefer.  

International Delivery

  • I am currently not shipping outside the UK due to Brexit.  I will keep monitoring this and hope to be able to ship internationally again soon.

Returns

  • I am happy to accept returns within 14 days of delivery.  Please get in touch as soon as you know you would like to return an item using my contact form . 

  • If your jewellery has arrived damaged in any way I will be happy to replace or refund it, including all postage costs.  In the case that you have changed your mind, I am happy to exchange or refund the order, but the cost of returning the item would be up to you.

  • I ask that you please re-use the packaging your jewellery arrived in to return it. 

  • Over the Christmas period, I can be more flexible with returns, and will be happy to offer refunds or exchanges on gifts until the 14th January, as long as they are in an unworn condition.

  • If you are buying jewellery as a gift at another time of year, for example a birthday, and would like the returns period extended, please just let me know at the time of purchase and I will be happy to help.