FAQ's

Do you make all the jewellery yourself?

 

Yes!  I make every piece of jewellery myself, by hand, in my home studio.  I don't employ anyone so the whole business is me.

How should I care for my jewellery?

Most of my jewellery is sterling silver, which can naturally tarnish slightly over time in the air.  Silver can easily be cleaned up if this happens, so don't panic!  You can polish silver with any metal polish and a soft cloth.  You can also buy jewellery cleaning cloths which have cleaner embedded into the fibres. 

 

For the chains of pendants you can clean them with warm/hot water and a little washing up liquid; use an old soft toothbrush to get into the links and soak for 5-10 minutes.  Make sure you dry them thoroughly afterwards.  You could even try cleaning with toothpaste which can also work!  Rinse it off afterwards as before.

Pieces that have been oxidised - blackened - shouldn't be polished however, as this will remove the oxidised layer

Pieces with gold accents can be gently polished.  You can use the same method as for the sterling silver, but be extra gentle as the gold is a thinner layer applied on top of the silver.

 

Help! I don't know my ring size.

No problem, you can use this handy guide to work out your ring size.

What is ethical jewellery?

 

Ethical jewellery doesn't have a definitive meaning, and can have different interpretations, but here is what I mean when I talk about my jewellery being ethical:

 

All my jewellery is made by hand, by me, in my studio in Bristol in the UK - I don't have any commute which reduces my carbon footprint.  I only use recycled metals in my jewellery, and if I introduce any new materials such as gem stones, they will be sourced from ethical companies.  All my materials and supplies are bought from UK companies.  My postage and packaging materials are all made from recycled materials and recyclable once used.  My studio supplies - paper, inks, etc are recycled and any purchases I need to make for my studio take the environment into consideration.  I have a green energy supplier for my studio.

Sustainability is at the heart of my business, so every decision I make is based around this.  I am always looking at ways of improving.

Is recycled silver the same as regular silver?

Yes!  Recycled silver is made by melting down scrap silver from old jewellery, medical equipment, electrical components etc.  It is gathered together, melted at high temperatures and filtered to purify it.  The resulting silver is of exactly the same make up and quality as 'virgin' silver.

The issue with 'new' silver, is that is is obtained through often extremely destructive mining processes which cause long term damage to the environment, and frequently treat workers badly or dangerously.  Using recycled silver removes the need to mine fresh silver from the ground in this way.

What is the gold you use on some of your pieces?

 

I have a few pieces available with gold accents.  The gold foil I use is 24 carat recycled gold.  The main base metal is still silver, but I have applied a layer of gold 'foil' using a technique called 'kuem boo'.  This uses heat to bond the gold to the silver, so it will not chip off.  It is similar to gold plate, but actually a much thicker layer of gold. 

 

Will my oxidised jewellery stay black?

Oxidisation is a process which turns the surface of silver black through chemical reactions.  This finish is likely to wear slightly over time, and gives a nice, personal finish to your jewellery.  High friction areas such as ring bands do tend to wear more than, for example, earrings.  To keep it as black as possible, I recommend removing your jewellery before swimming, showering and washing up etc.  If you feel you need your jewellery re-oxidised because the black has worn away too much please do get in touch and I'll be happy to give it another treatment to restore the colour. 

How will my order be packaged?

All my jewellery is packed either in a stylish grey jewellery box with gold foil stamped logo, or little studs will come on a grey earring card.  Your order will come with a printed receipt, thank you note and business card, and a logo sticker on the envelope or box.  If you're buying as a gift I can also gift wrap it and leave out the price and/or logo sticker, please just let me know.  

I'm buying a gift, can you send it directly there?

Yes absolutely!  I can send directly to the person you are buying it for, leave the receipt out and logo sticker off the package, gift wrap the jewellery and add a personal, handwritten note.  I want your gift to be a special as you do, so please do feel free to get in touch if you have any special requests.

I've seen something I like, but I'd like an alteration.  Can you do that?

 

I want your jewellery to be perfect for you, so I will do anything I can to help.  I can make chains to any length, rings to any size and will be happy to make whatever alteration you have in mind, so long as it is possible.  Please don't hesitate to get in touch for a chat, there is no obligation to buy!

Do you take commissions?

Yes, I'd love to hear from you for a chat about your ideas.  This doesn't commit you to anything.  We can work out the best way to realise your ideas, whether the price works for your budget and take it from there.
 

I need it by a certain date, can you do that?

I will do everything I can do get your order to you by the date you need.  The best thing to do if you need something at short notice is to contact me and check if it's possible.  I'll be happy to prioritise your order to get it to you on time, as long as it's possible within the time.

If I don't like it, can I return it?

Yes, I'm happy to take returns within 14 days of delivery.  For more details, see my delivery & returns page